Disclaimer & Fair Usage
Disclaimer
Effective Date: March 27, 2025
1. General Information
Stoke and Soak Tubs Ltd. ("we," "our," or "us") designs and sells off-grid, wood-fired hot tubs for recreational use. By purchasing, installing, and using our products, you acknowledge and accept the risks associated with operating a wood-fired hot tub and agree to follow all safety guidelines provided.
2. No Liability for Misuse
Our hot tubs must be used at your own risk. We are not liable for injuries, burns, property damage, or accidents resulting from improper use, maintenance, or installation.
Fire and water hazards exist with any wood-fired system. It is the customer’s responsibility to ensure safe operation, including proper ventilation, fire safety precautions, and temperature monitoring.
3. Installation & Maintenance Responsibility
Our hot tubs are sold as off-grid units and may require specific installation procedures. We are not responsible for improper installation, modifications, or third-party assembly.
Regular maintenance is required for safe operation, including proper water treatment and inspection of components. Failure to maintain the hot tub properly may result in damage or unsafe conditions.
4. Heat and Water Safety
Water temperatures exceeding 104°F (40°C) can cause serious injury or health risks. Users must monitor and regulate water temperature carefully.
Prolonged exposure to hot water can cause dizziness, dehydration, or heat-related illnesses. Users with pre-existing medical conditions, including heart problems, pregnancy, or sensitivity to heat, should consult a doctor before use.
Never leave children or pets unattended near the hot tub.
5. Fire Safety & Carbon Monoxide Awareness
Only dry, seasoned wood should be used to fuel the tub’s heater. Never use accelerants, treated wood, or other flammable substances.
The wood-fired coil become extremely hot during operation. Avoid direct contact and install in a well-ventilated outdoor area to prevent smoke buildup and carbon monoxide exposure.
Users are responsible for ensuring compliance with local fire codes and regulations before installing or using the hot tub.
6. Warranty Limitations
Our hot tubs come with a limited warranty covering manufacturing defects (details provided with purchase).
This warranty does not cover damage caused by misuse, neglect, improper installation, or unauthorized modifications.
We are not responsible for weather-related damage, freezing, or exposure to extreme conditions that may affect product longevity.
7. Assumption of Risk
By purchasing and using a Stoke and Soak Tubs Ltd. hot tub, you acknowledge and assume all risks associated with operation, installation, and maintenance. You agree that Stoke and Soak Tubs Ltd. is not liable for any personal injury, property damage, or financial loss related to the use of our products.
8. Governing Law
This Disclaimer is governed by the laws of British Columbia, Canada. By purchasing from us, you agree that any disputes will be handled in accordance with these laws.
9. Contact Us
For any questions regarding product safety, installation, or warranty terms, please contact us at:
Stoke and Soak Tubs Ltd.
13615 27th Ave, Surrey, BC, Canada V4P 1T2
stokeandsoaktubs@gmail.com
604-218-2151
Fair Usage Policy
Effective Date: March 27, 2025
At Stoke and Soak Tubs Ltd., we are committed to providing high-quality off-grid, wood-fired hot tubs to our customers. This Fair Usage Policy outlines the responsible use of our products, website, and services to ensure fairness, safety, and sustainability for all users.
1. Responsible Use of Products
By purchasing and using our wood-fired hot tubs, you agree to:
Use the product as intended, following the safety and installation guidelines provided.
Regularly inspect and maintain your hot tub to ensure safe operation.
Adhere to local fire safety regulations, including proper wood-burning practices and ventilation.
Monitor water temperature to prevent overheating and potential health risks.
Prohibited Uses:
You may not:
Modify or alter the design of the hot tub in ways that compromise its safety.
Use flammable accelerants, hazardous chemicals, or untreated wood in the heating system.
Operate the hot tub indoors or in enclosed spaces without proper ventilation.
Leave the hot tub unattended while the fire is burning.
2. Website and Online Services
Our website (www.stokeandsoaktubs.com) is designed to provide product information, support, and a seamless shopping experience. By using our website, you agree to:
Provide accurate information when making a purchase or inquiry.
Use the website for personal, non-commercial purposes only.
Respect our intellectual property, including product descriptions, images, and branding.
Prohibited Website Activities:
You may not:
Use automated bots, scrapers, or hacking tools to access our website.
Misrepresent yourself, engage in fraudulent transactions, or attempt to resell products without permission.
Post misleading reviews, spam, or inappropriate content on our website or social media channels.
3. Warranty & Support Fair Usage
We stand behind our products with a limited warranty for defects in materials and craftsmanship. However, fair use of our support services is expected.
Warranty claims must be made in good faith and not for damage caused by improper use, lack of maintenance, or unauthorized modifications.
Our customer support team is available to assist with genuine inquiries, but excessive or abusive contact may result in limited service.
4. Breach of Fair Usage Policy
If we determine that a customer has violated this policy, we reserve the right to:
Refuse service, refunds, or warranty claims in cases of misuse.
Restrict website access or purchasing privileges.
Take legal action if necessary to protect our business and customers.
5. Policy Updates
We may update this Fair Usage Policy periodically to reflect changes in our products or business operations. Any updates will be posted on our website.
6. Contact Us
For any questions about this policy, please contact:
Stoke and Soak Tubs Ltd.
13615 27th Ave, Surrey, BC, Canada V4P 1T2
stokeandsoaktubs@gmail.com
604-218-2151