Terms and Conditions
Effective Date: March 27th, 2025
Welcome to Stoke and Soak Tubs Ltd. ("we," "our," or "us"). By accessing or using our website ([Your Website URL]) and our services, you agree to comply with these Terms and Conditions. Please read them carefully.
1. Use of the Website
By using our website, you agree to:
Be at least 18 years old or have permission from a parent or legal guardian.
Use our website and services for lawful purposes only.
Not engage in fraudulent, abusive, or harmful behavior that could disrupt the website’s functionality.
We reserve the right to modify, suspend, or terminate access to our website at any time without notice.
2. Products and Services
Stoke and Soak Tubs Ltd. specializes in wood-fired hot tubs (Dutch tubs) and may also offer cold plunge tanks. While we strive to provide accurate descriptions and images of our products, we do not guarantee that product colors, sizes, or details will perfectly match what is displayed on your screen.
Pricing & Availability
All prices are listed in Canadian Dollars and are subject to change without notice.
We reserve the right to modify or discontinue products at any time.
Orders are subject to availability, and we may cancel or refuse orders due to pricing errors, stock issues, or suspected fraudulent activity.
3. Orders & Payments
Placing an Order
When you place an order, you agree to provide accurate billing, shipping, and contact details. Once an order is placed, we will send an email confirmation.
Payment Methods
We accept credit cards, PayPal, e-transfers. Full payment must be made before shipping or delivery.
Order Cancellation
Orders may be canceled before shipment. Custom orders or built-to-order products may be non-refundable after production begins.
4. Shipping & Delivery
Shipping costs and estimated delivery times will be provided at checkout.
We are not responsible for delays caused by shipping carriers or unforeseen circumstances.
If your order arrives damaged, please contact us within 30 days with photos of the damage.
5. Returns & Refunds
Eligibility
Returns are accepted within 30 days of delivery for unused and undamaged products.
Custom or made-to-order items may not be eligible for returns.
The customer is responsible for return shipping costs unless the item is defective.
Refund Process
Once we receive and inspect the returned item, we will process a refund to your original payment method within 7 days.
6. Warranty & Liability
Our products may come with a limited warranty (details provided with each product).
We are not liable for any damage, injury, or loss caused by improper use or maintenance of our products.
Customers should follow all safety and installation instructions.
7. Intellectual Property
All website content, including images, logos, text, and designs, is the property of Stoke and Soak Tubs Ltd. and may not be copied, modified, or distributed without our permission.
8. User-Generated Content
If you submit reviews, testimonials, or photos to our website or social media, you grant us permission to use them for promotional purposes.
9. Privacy Policy
Your use of our website is also governed by our Privacy Policy.
10. Governing Law
These Terms and Conditions are governed by the laws of British Columbia, Canada. Any disputes shall be resolved in the courts of British Columbia.
11. Changes to Terms
We may update these Terms and Conditions at any time. Continued use of our website after changes means you accept the updated terms.
12. Contact Us
For any questions regarding these Terms and Conditions, please contact us:
Stoke and Soak Tubs Ltd.
13615 27th Ave, Surrey, BC, V4P 1T2
stokeandsoaktubs@gmail.com
604-218-2151