Privacy Policy
Effective Date: March 27th, 2025
Stoke and Soak Tubs Ltd. ("we," "our," or "us") values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our website, products, and services.
1. Information We Collect
We collect personal information in the following ways:
Directly from You: When you make a purchase, contact us, or sign up for our newsletter, we may collect your name, email address, phone number, billing and shipping addresses, and payment details.
Automatically: When you visit our website, we may collect data such as your IP address, browser type, and usage patterns through cookies and analytics tools.
Third-Party Services: We may receive information from payment processors, shipping providers, or social media platforms when you engage with us through these channels.
2. How We Use Your Information
We use your personal information to:
Process transactions and deliver your orders
Communicate with you about your orders, inquiries, and customer support
Improve our products, services, and website experience
Send marketing emails (only if you opt-in)
Comply with legal and regulatory requirements
3. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us improve our website and services.
Types of Cookies We Use:
Essential Cookies: Required for website functionality (e.g., secure transactions, login sessions).
Analytical Cookies: Help us understand website traffic and improve user experience (e.g., Google Analytics).
Marketing Cookies: Used to deliver relevant ads and track marketing campaign effectiveness.
Preference Cookies: Remember your settings and preferences for a more personalized experience.
Managing Cookies:
You can adjust your cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.
4. How We Share Your Information
We do not sell your personal information. However, we may share your data with:
Service Providers: Such as payment processors, shipping companies, and IT support providers, to fulfill our services
Legal Authorities: If required by law or to protect our rights and customers' safety
Business Transfers: If our company undergoes a merger, acquisition, or asset sale, your information may be transferred
5. Data Security
We take appropriate security measures to protect your personal data from unauthorized access, alteration, or loss. However, no method of transmission over the internet is 100% secure, so we cannot guarantee absolute security.
6. Your Rights & Choices
You have the right to:
Access, update, or delete your personal information
Opt out of marketing communications at any time
Disable cookies through your browser settings
Request a copy of your data
7. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices, so we encourage you to review their policies before providing any personal information.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated date.
9. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:
Stoke and Soak Tubs Ltd.
13615 27th Ave, Surrey, BC, Canada V4P 1T2
stokeandsoaktubs@gmail.com
604-218-2151